Return Policies

General Merchandise

  • General merchandise (supplies, clothing, etc.) and Trade books may be returned for a full refund within 5 business days after purchase. Lab coats are non-refundable.
  • Returned merchandise must be accompanied by a receipt and should be in salable condition.
  • Defective merchandise may be exchanged for like items unless manufacturer guidelines indicate otherwise.
  • Store credit will be issued for all check purchases.


New & Used Textbooks may be returned for a 100% refund under all of the following conditions:

  • It is returned within the 1st week of the Fall or Spring Semester or within the first 3 days of the Summer semester. The last day for a refund is listed on the bottom of the sales receipt.
  • It is in the original condition it was purchased in (shrink wrap must be intact and packages unopened), and the sales receipt accompanies the returned book.
  • After the return deadline, proof of withdrawal and a receipt are required to return a textbook. It must be returned within 48 hours of the drop or withdrawal, in original purchase condition.
  • Defective textbooks are always exchanged for duplicate texts.
Course packets, copyrighted materials, open shrink wrapped items, study aids, reference materials, software, electronic devices, and media are non-refundable if open

Tech Center Products

  • UIC Tech Center accepts returns and exchanges for up to 7 calendar days from the original purchase. Your original receipt is required for all returns and exchanges.
  • Non-returnable items include custom configured computers, labor and or installation services, consumable items such as iTunes cards, or items that are damaged or abused.
  • Open box items will be charged a 10% restocking fee & must include their original packaging
  • Open box headphones, ink, toner, batteries and power supplies may not be returned.
  • Defective products may be exchanged for an identical product within 7 days with no restocking fee. After 7 days, defective products must be serviced under the manufacturer's warranty.

The UIC Bookstore, UIC Medical Bookstore and UIC Tech Center reserve the right and responsibility to refuse any refund where there have been an abuse of the above policy